Refund Policy for FundVax

 

 

 

Welcome to FundVax. This Refund Policy explains how refunds are handled on the FundVax platform. By accessing or using our website and services, you acknowledge and agree to this Refund Policy.

FundVax is operated by INTERVT LTD and functions as a technology-based crowdfunding platform that connects campaign creators with supporters. FundVax is not a charity, does not represent nonprofit organizations, and does not solicit or manage donations on behalf of any third party.

 

1. Platform Role and Responsibility

FundVax provides technical infrastructure, online tools, and payment facilitation services that allow users to create and support crowdfunding campaigns.

Campaign creators are solely responsible for the content, purpose, and fulfillment of their campaigns.

Supporters contribute funds directly to campaigns based on the information provided by campaign creators.

FundVax does not guarantee the success, outcome, or completion of any campaign.

 

2. General Refund Policy

 

2.1 Contributions Are Generally Non-Refundable

All contributions made on FundVax are final and non-refundable, except in limited circumstances outlined in this policy or where required by applicable law.

Once a contribution is successfully processed, funds are allocated to the selected campaign and may begin settlement procedures immediately.

 

3. Situations Where Refunds May Be Considered

Refunds may be reviewed and issued only in the following circumstances:

 

3.1 Technical Errors

Duplicate charges

Incorrect transaction amounts caused by system errors

Failed or incomplete transactions where funds were still debited

3.2 Unauthorized or Fraudulent Transactions

Transactions made without the authorization of the account holder

Verified cases of payment fraud or misuse

 

3.3 Campaign Cancellation or Removal

If a campaign is removed by FundVax due to violation of platform rules before funds are withdrawn

If a campaign is canceled prior to payout processing

 

3.4 Legal or Regulatory Requirements

When refunds are required by law, court order, or regulatory authority

 

4. Non-Refundable Cases

Refunds will not be issued for the following reasons:

Change of mind by the supporter

Dissatisfaction with campaign results or outcomes

Failure of a campaign to reach its funding goal

Disputes between supporters and campaign creators regarding promises or rewards

Delays in project execution or delivery

Personal or financial hardship after contribution

 

5. Platform Fees and Processing Fees

Platform fees charged to campaign creators are non-refundable.

Payment processing fees charged by third-party payment providers (such as 2Checkout, PayPal, or banks) are non-refundable and may be deducted from any approved refund.

Any approved refund will reflect the net amount received after applicable processing fees.

 

6. Chargebacks and Payment Disputes

Supporters are encouraged to contact FundVax Support before initiating a chargeback.

Chargebacks may result in account suspension or restriction.

Excessive chargebacks can lead to permanent account termination.

FundVax reserves the right to dispute chargebacks when appropriate documentation is available.

 

7. Refund Request Process

To request a refund (where applicable), supporters must:

Contact FundVax Support at

Provide transaction details (date, amount, campaign name, and payment method)

Explain the reason for the request

Submit the request within 14 days of the transaction date

Requests submitted after this period may not be eligible for review.

 

8. Review and Decision Timeline

Refund requests are reviewed on a case-by-case basis.

The review process may take 5–10 business days.

Additional documentation may be requested to verify claims.

Approval or denial decisions are final.

 

9. Refund Method and Processing Time

Approved refunds will be issued to the original payment method used for the transaction.

Processing times vary depending on the payment provider and financial institution.

FundVax is not responsible for delays caused by banks or payment processors.

 

10. Campaign Creator Responsibility

Campaign creators are responsible for:

Clearly explaining campaign goals and expectations

Communicating honestly with supporters

Managing funds responsibly and legally

FundVax does not mediate disputes related to campaign delivery, rewards, or outcomes.

 

11. Account Suspension and Abuse Prevention

FundVax reserves the right to:

Suspend accounts associated with abusive refund requests

Restrict access to platform features

Take appropriate action to prevent fraud or misuse

 

12. Changes to This Refund Policy

FundVax may update this Refund Policy at any time.

Updates will be posted on this page with a revised “Last Updated” date

Continued use of the platform after changes constitutes acceptance

 

13. Contact Information

If you have any questions regarding this Refund Policy, please contact us:

FundVax Support
📧 Email: [email protected]
🌐 Website: https://www.fundvax.com

© FundVax – Operated by INTERVT LTD. All rights reserved.

 

 

Last Updated: 05/11/2025